مورد

فهم أفضل الممارسات واستكشاف الحلول المبتكرة وإقامة اتصالات مع شركاء آخرين في جميع أنحاء مجتمع بيكر.

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نقطة اللمس

نقطة اللمس

بالإضافة إلى الأجهزة الطرفية ، يجب أيضًا مراعاة جميع الموظفين والأماكن والأشياء المتصلة بالشبكة.

تعلم المزيد

مورد

مورد

فهم أفضل الممارسات واستكشاف الحلول المبتكرة وإقامة اتصالات مع شركاء آخرين في جميع أنحاء مجتمع بيكر.

اتصل بنا
عدم الرد على المكالمات الواردة على هواتف SIP بعد إيقاف الخطاف

    مقدمة

    نظرة عامة

بعد أن يرد الهاتف المتصل على المكالمة، لا يُسمع أي صوت. في هذه اللحظة، يدخل الهاتف المتصل حالة المكالمة النشطة ويبدأ في عد مدة المكالمة، بينما لا يزال الهاتف المتصل يسمع نغمة الرد.

    الموديلات المعمول بها

ينطبق هذا على جميع موديلات الهواتف التي تقدمها شركتنا.

    الجمهور المستهدف

يهدف هذا المستند إلى جميع العملاء الذين يواجهون هذه المشكلة.

    تحليل المشكلة

بعد أن يرفع المتصل سماعة الهاتف، يرسل الهاتف رسالة 200 OK مرة أخرى إلى المتصل. يتم إرسال رسالة الاستجابة إلى العنوان المحمول في حقل VIA الخاص بطلب SIP الأصلي. في بعض عمليات النشر، يكون نظام PBX موجودًا على شبكة خاصة ويتم تعيينه لشبكة عامة عبر NAT، لكن رسائل SIP التي يرسلها نظام PBX لا تزال تحتوي على عنوان IP خاص في حقل VIA. ونتيجة لذلك، لا يمكن تسليم رسالة الاستجابة من الهاتف بشكل صحيح إلى الجهاز المقابل.

    الحل

قم بتفعيل ميزة “Proxy صارم” (الخيار الصيني: “متوافق مع الخوادم الخاصة”) في إعدادات الهاتف. بعد تفعيل هذه الميزة، لن يرسل الهاتف رسائل الاستجابة إلى العنوان الموجود في رأس VIA بعد الآن. بدلاً من ذلك، سيرسلها مباشرة إلى العنوان المحدد في حقل SIP Contact.
كيفية تفعيل خيار “التوافق مع الخوادم الخاصة” في الهاتف:
قم بتسجيل الدخول إلى صفحة إدارة الويب الخاصة بالهاتف، ثم انقر على “الخط” - “الإعدادات المتقدمة” -- قم بتفعيل خيار “تكوين التوافق مع الخوادم الخاصة” - انقر على إرسال في أسفل الصفحة، كما هو موضح أدناه.

تكوين التوافق مع الخوادم الخاصة


كتالوج
المهنية الصانع الاتصالات الصناعية ، وتوفير ضمان الاتصالات موثوقية عالية!
مشاورات التعاون
خدمة العملاء الهاتف
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